Privacy Policy
Last updated: December 11, 2025
1. Overview
tenant8 ("we," "our," or "us") provides property management software and services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our websites, applications, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
Information You Provide Directly
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Additional details you add to your profile, such as profile photos or business information.
- Property Information: Property addresses, unit details, rent amounts, lease terms, and property descriptions.
- Tenant Information: Names, contact information, lease details, and payment history for tenants you manage.
- Payment Information: Payment method details, billing addresses, and transaction history (processed securely through our payment partners).
- Documents: Lease agreements, identification documents, inspection reports, and other files you upload.
- Communications: Messages sent through our platform, maintenance requests, and support inquiries.
Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, time spent on pages, and interaction patterns.
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log Data: IP addresses, access times, referring URLs, and error logs.
- Location Data: General geographic location based on IP address.
Information from Third Parties
- Payment Processors: Transaction confirmations and payment status from Stripe.
- Authentication Providers: Basic profile information if you sign in using a third-party service.
- Background Check Providers: If you authorize a background or credit check, we receive the results from our screening partners.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process rent payments and other financial transactions
- Send notifications about maintenance requests, payments, lease updates, and other service-related communications
- Enable communication between landlords and tenants
- Generate invoices, receipts, and financial reports
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations and enforce our terms of service
- Send promotional communications (with your consent, where required by law)
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with regular security audits
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Payment information processed through Stripe's PCI-DSS compliant platform
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to:
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise these rights, please contact us at hello@tenant8.com. We will respond to your request within 30 days.
9. State-Specific Privacy Rights
Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, and others) have additional rights under state privacy laws, including:
- Right to know what personal information is collected and how it is used
- Right to opt out of the sale or sharing of personal information
- Right to non-discrimination for exercising privacy rights
- Right to limit use of sensitive personal information
California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to request disclosure of the categories and specific pieces of personal information we collect, the purposes for collection, and the categories of third parties with whom we share information.
We do not sell personal information as defined under California law. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA.
10. Children's Privacy
Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
11. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: